We reward our customers with FREE SHIPPING for all orders above MYR100 in WEST Malaysia, MYR RM150 in EAST MALAYSIA.
For order below RM100 (WEST MALAYSIA) / MYR150 (EAST MALAYSIA), shipping fee will be charged:
- West Malaysia, RM8
- East Malaysia, RM14
Customers are required to inspect the product immediately upon arrival to ensure the item is in good condition.
Cancellation / Return / Exchange Policy
- Please review the details before placing your order. NO amendment or cancellation allowed after payment made.
- All goods sold are non-returnable and non-exchangeable unless due to defective or wrong item received.
- Colors or quality may be differ due to monitor settings, styling & lighting of photography.
- We do not accept minor flaws or differences as the reason to return or exchange of goods.
- You are allowed to return or exchange the goods under the following circumstances:
- You received products which you did not order or a damaged/defective product
- You received the wrong color or size
- For any defective or wrong item received, you are required to inform us by email at email@example.com or whatsapp us at +6012-470 3002 or Call us at +603-7773 1673 (Office) within 7 days of receiving your order with the title of “RETURN AND EXCHANGE ITEM” attached with the following details for approval:
- Name & Contact No.
- Order number
- Reason of return
- Our shipping address will be given to you once your case is approved for return or exchange.
- In the event that the returning item is OUT OF STOCK, we will offer you:
- Replace with other same value item
- Cash Voucher with the same amount (One month validity)
- Refund the FULL AMOUNT of your actual paid
*Any late response of more than 1 week will not be entertained. Please do not remove any tag or take out the product from the original packaging.
Return Final Decision
We reserve the rights for final decision.
FUEL2FIT have the rights to do any changes/updates Return Policy contents without giving prior notice to the customers. Do keep track on the Return Policy page in our website.
If the goods/products have been used, tampered or damaged by the customer, there will not be any refund or return. FUEL2FIT will not be responsible if your shipment of goods/products are lost during the return transit. Once we have inspected, checked and confirmed the returned goods/products, customers will received their refund within 7 to 14 working days.
Note: Please be informed that there are goods/products that are strictly not returnable & refundable, due to its product content, usage guidelines, shelf life, storage condition and other related characteristics. Each good/product may vary accordingly. At FUEL2FIT, we take this great measure to ensure the highest quality of goods/products to all customers.