1 Ready stock item(s)
We require 2 business days to pack & ship your full order. However, during promotional period and/or holiday weeks, your order will be shipped within 3-5 business days.
Your item(s) will be delivered via PGEON as standard delivery and it may takes up to 3-5 business days.
Once your order has left our warehouse, you’ll receive tracking information for your tracking on the delivery status.
Please note, it can sometimes take up to 48 hours for your information to appear in the PGEON system. If you are not at the nominated address when delivery occurs, a notification will be left in your mailbox, and your parcel will be held at your local post office for collection.
Please note that you cannot nominate a delivery date or time and, unfortunately, we cannot call you on the day in advance of the delivery being made. We aim to deliver your order within the time indicated, but we are not able to guarantee any firm dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
*Be sure to use the correct shipping address, complete with a suite or apartment number if applicable, an incorrect or incomplete address will almost always delay delivery.
If you require any re-confirmation on your order status, send us a note at email@example.com.
2. Pre-Order item(s)
Pre-Order item(s) is not available for immediate shipping and will be shipped in the future, once item(s) is available and according to the estimated dispatch date that is outlined on the product page.
We know this is an exciting time, and so between the time of placing your order and your item(s) being shipped, we will update you on your order and the delivery status via emails.
We make every effort to ship your order by the expected shipping date, however, on occasion, we can experience delays outside of our control.
We will email/whatsapp the return address once return is approved.
1.It is advised that all items returned are at your own cost and will not be reimbursed.
2.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3.Depending on where you live, the time may vary for your exchanged product to reach you.
4.Please note, items should not be returned to us without prior notice. All return requests should be submitted via email only. Items returned to us without prior notification may not be refunded.
- Due to hygiene reasons, all items are exempt from being exchanged and/or returned unless manufacturer defect
- To complete your return, we require proof of purchase
There are certain situations where refunds are not granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
If you have any questions on how to return your item, contact us at firstname.lastname@example.org during our operating hours at 9am – 6pm (Monday to Friday) , excluding Public Holidays
Cancellation / Return / Exchange Policy
Refunds (if applicable)
1.Once we receive your item, we will inspect it and notify you (via email ) that we have received your returned item.
2.We will also notify you of the approval or rejection of your refund.
3.If your return is approved, we will initiate a refund to your bank account. Depending on the bank you provided, refunds may take up to 5 business days plus 3 – 4 days for processing. Once we have your items checked and approved of refund, we’ll process accordingly.
Late or missing refunds (if applicable)
1.If you haven’t received a refund, first check your bank account again.
2.Next, contact your bank. There is often some processing time before a refund is posted.
3.If you’ve done all of this and you still have not received your refund, please reach out to email@example.com for support!